Refund policy

At BINDU, we want you to feel confident every time you shop with us. If something doesn't fit right or isn't what you expected, we're here to make it easy.

1. RETURN WINDOW
You can request a return or exchange within 5 days of delivery. Please note: the request must be RAISED within this window (not necessarily received back by us within 5 days).

2. ELIGIBILITY FOR RETURN/EXCHANGE
To be eligible, items must be:
- Unused and unworn
- In original condition, with all tags attached
- In original packaging

Items that are worn, altered, washed, or returned without tags will not be accepted.

3. NON-RETURNABLE ITEMS
- Items marked "Final Sale" or purchased during clearance sales
- Innerwear or intimate apparel (if applicable)

4. EXCHANGES (SIZE OR FIT ISSUES)
If an item doesn't fit the way you expected, we offer free size exchanges within the return window, subject to stock availability. If your requested size is unavailable, we'll offer a refund.

5. RETURN SHIPPING
For size/fit-related exchanges, return pickup is free. For returns due to change of mind, a nominal return shipping fee may apply (details shown at the time of return request).

6. DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. In such cases, we offer a full refund or free replacement, and return shipping is on us - this is on our end, not yours.

Damaged, incorrect, or quality-issue items: please WhatsApp photos or a short video of the item to 8887595083 within 5 days of delivery, quoting your order number. To start a return or exchange, sign in to your account at https://shopify.com/101231132965/account, open the order, and select Request return.

7. REFUND METHOD & TIMELINE
Once we receive and inspect your returned item, refunds are processed within 5-7 business days to your original payment method. 

8. NON-REFUNDABLE CHARGES
Original shipping charges (if any were charged at checkout) are non-refundable, except in cases of damaged, defective, or incorrect items.

9. HOW TO INITIATE A RETURN OR EXCHANGE
- Login through using your email id on our website
- Go to Order Section, and next to your return eligible items, click on three dots.
- Submit return request
- Our team will accept and start your return in 24-48 hrs.

To start a return or exchange, sign in to your account at https://shopify.com/101231132965/account, open the order, and select Request return. Requests must be raised within 5 days of delivery.

10. QUESTIONS?
We're happy to help. Reach out to us at tripathiakash.at4@gmail.com or 8887595083 for anything related to your order, return, or exchange.

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